Terms of service

TERMS AND CONDITIONS

Buying from www.luigiborrelli.com is simple and secure.
The Customer should view the collections, choose the product and order it.
The online store offers apparel and accessories from the top brands in international fashion. 
The exclusive service and unmistakable style of  Luigi Borrelli - NAPOLI will make shopping a unique experience.
To navigate through the product range, just select a CATEGORY and discover a selection of products from the leading Italian and international brands offered by www.luigiborrelli.com.
Each product is accompanied by a description which displays information on the model, price, style, sizes and colours.

By clicking on ADD TO CART, the desired item is placed in a virtual shopping bag, so you can continue to navigate through the other pages of the site until you confirm the order.
New items may be added to the cart at any time, and previously selected items can be removed through the REMOVE ITEM function.

By clicking on the SHOPPING BAG link, you can view the prices of the individual items purchased and the total price of the order while it is still partial and unconfirmed.
With the WISHLIST function, while shopping you can create a list of favourite items that will be saved in a separate area

SHIPPING INFORMATION

www.luigiborrelli.com ships in Italy and worldwide only by DHL express courier service.
All merchandise sent by www.luigiborrelli.com is carefully packaged.
www.luigiborrelli.com will ship the merchandise with the related invoice containing details on prices and discounts applied, also in the event of sale items.

FREE INSURANCE

All shipments by www.luigiborrelli.com are covered by free insurance for theft and/or accidental damage.
The insurance remains valid until the merchandise is delivered.

ORDER PROCESSING

All fully completed and paid orders will be processed within 3 business days: all shipments are sent from www.luigiborrelli.com, only on business days, from Monday to Friday from 9:00 a.m. to 5:30 p.m.
Orders entered on Saturdays and Sundays will be dealt with the next Tuesday.

ONLINE SHIPMENT TRACKING

www.luigiborrelli.com customers can track their shipments at any time by using the DHL tracking service.
The Customer will receive a merchandise shipment confirmation email with a DHL tracking number that can be used to check the shipment status at any time.
Or, delivery status can always be  checked in real time in the “My Account” section of the website.

DELIVERY TIME

Delivery time depends on the destination of the products.
ITALY (DDP): delivery is indicatively expected within 5/12 days of shipping.
EU European Countries (DDP): delivery is indicatively expected within 3/5 business days of shipping.
Non-EU European Countries (DDU): delivery is indicatively expected within 5/7 business days of shipping.
Rest of the World: delivery is indicatively expected in up to 7-10 days after shipping by Express Service.

DELIVERY CONDITIONS

Once the merchandise has been delivered, the Customer is responsible for carefully inspecting the package before signing the delivery document.
If the package has been tampered with or is not intact, the Customer may sign the delivery document subject to confirmation or refuse the delivery.
Any irregularities must be promptly reported to the local DHL office and to www.luigiborrelli.com, by sending an email to our customer service.
If the Customer refuses to accept the merchandise, all shipping costs to return to package to www.luigiborrelli.com will be deducted from the refund due to the Customer.
If for any reason whatsoever the shipment is not delivered to the address provided by the Customer during registration, the package will be sent back to www.luigiborrelli.com at the expense of the Customer.  
In this case, www.luigiborrelli.com shall arrange to deduct that amount from any refund due to the Customer.

N.B. For all shipments directed to countries that do not belong to the European Union, any taxes, expenses or customs duties are the responsibility of the recipient, who must make payment upon delivery.